When will my order be shipped?
Orders received (except those placed on weekends) are processed within the next business day and then handed over to the courier. Once the order is handed over to the courier, delivery times are 1-2 business days for Italy, 2-5 business days for the rest of the world, with some exceptions.
What are the shipping costs?
Shipping methods and their associated costs vary depending on the destination country.
Please note that for shipments outside the European Union, any taxes and customs fees are the responsibility of the customer.
For complete details on this information, please refer to the "SHIPPING AND RETURNS" section on our website.
Is it possible to cancel an order?
Cancellation is only possible for orders that have not been processed yet.
To request the cancellation of an order, please contact our customer service at the following email address: email@example.com
Can I add an item to a completed order?
We regret to inform you that it is not possible to add a new item to a completed order.
What payment options are accepted?
We accept payments with credit cards (Visa, Mastercard, Maestro), Google Pay, Bancomat Pay, and PayPal to provide a secure and convenient payment experience.